why fuck with me?

a lesson learnt.

recently we had to deal with a horrible wholesale buyer / stockist, the only one i had to deal with thus far, out of the total of 35 stockists in my 2-year history of business, and hopefully the only one EVER in my entire life

she curtly demands for stock on the spot and purposefully asks me for a solution after saying that my long turnaround time is costing her her business and blah blah blah. so, the ever-accomodating and obliging stupid moi even removes stock from my web shoppe just to pacify her pushy requests, had to push back other wholesale orders in the long queue just to squeeze in her order, and even offered her free partial earlier shipment for the first batch of ready-now stocks. the b.i.t.c.h. seemed happy. whatever.

because just ONE week after she paid for this particular order (she's a 3-time repeat buyer) she sends us this email

"Well, I have some unfortunate news. We have recently decided to close the store due to a new business direction we have decided to take. So, because of this we wont be taking any new merchandise, so I am going to have to refuse the order you already sent so you can get it back as soon as possible. When it comes I am going to refuse it and it should come straight back to you. IF you have any questions or concerns please let me know, also please let me know when you can refund my money for the purses."

wtf???????!

when i first dealt with her, i had yet to draft out our wholesale contract in detail, and thus had missed out on sending her a copy. shit. now this shit is falling on me. because when i replied -

"I'm so sorry to hear about this. We have a no-refund policy unless fault on our part. You confirmed your order on 21 Oct and made payment just less than a week ago. I'm sorry about this situation but am unable to do any refunds, so please do not return us the merchandise."

i got bit in my ass.

"I have copied and pasted the only thing you sent me about your policies....at no time did you mention a no refund policy. Also, the order was refused already before I got your email. I checked all of the emails and information you ever sent me, because I save all of my emails from vendors. At no time did you state your policy."

i'm really paying for business tuition fees while doing this. not the money, but the bad experience. and this was all i could say before caving in :(

"I guess I had missed out on sending you our wholesale policy when we first liased. My website has its policy stated clearly here - http://www.forestprints.com/ReturnPolicy.html. This has never happended to us before and it's really bad. It is most unfortunate that you have already rejected the package as we had to lose a couple of businesses and rush for your order, which you had initially so hurriedly and insistently requested for, and we had kindly obliged. It is really bizarre that you could change your mind in just a week about the orders you had rushed to place. Your refund will be processed only after the package has safely arrived here, minus the exact extra shipping and handling charges we have incurred on our side."

so for those of you in the same line of business or thinking of starting one yourself, please draft out allllll your contracts first and make sure the other party agrees to every detail before proceeding. if you've only done so now, make sure you send it to all your previous buyers as well, you will never know when they might want to screw you up too.